All of the products on Longhill Clothing website are excellent quality brands and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.
If in the unlikely event that you are not completely satisfied with your purchase, please state on your RETURNS SHEET, which is included in your delivery, that you would like either a size/colour exchange or a refund, and return it to the returns address.
A pre-printed return address label is enclosed for your convenience.
ADDRESS FOR RETURNS
Longhill Clothing
96 Moorfield Road, Trillick,
Co Tyrone, BT78 3TX
ALL RETURNS MUST BE MADE WITHIN 7 DAYS OF RECEIPT
All items returned to us must still be in original packaging ensuring that the labels have NOT been removed from the garment.
PLEASE INCLUDE THE RETURNS SHEET.
If however we find the item has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the item. All items must be returned with all relevant packaging, swing tags, labelling, branding and any accompanying marketing material specific to the item. Upon receipt and examination we will issue a full refund.
We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsalable.
As a service to our customers, Longhill CLothing would like to point out that we CANNOT take responsibility for items once washed and washed & wore.
YOU ARE RESPONSIBLE FOR THE COST OF RETURNING AN ITEM TO US.
We advise that you send the parcel by Special Delivery (fully insured) to the full value of the goods and ensure the items are strongly packaged. If the goods are damaged in transit due to being inadequately packaged, we will be unable to give a refund.
Refunds will be processed within 7 days of receipt and an email will be sent to confirm receipt of return.
After receiving your return we will refund your original method of payment (excluding original shipping costs) and the amount will be back on your account please allow up to 10/15 working days. The length of time refunds take may vary depending on the card issuer.
In the case of unwanted goods being refunded, we will not refund any duties, taxes or postage costs that were imposed when delivered to the recipient.
EXCHANGES
To exchange an item for a different size or colour, simply specify the new size/colour you require in the returns form. Unfortunately, we are only able to offer size/colour exchanges. If you wish to exchange your item for an alternative style, we suggest that you return the item for a refund and purchase the new item separately.
SALE ITEMS RETURNS POLICY (STANDARD RETURN POLICY DOES ALSO APPLY TO SALE ITEMS) PLEASE ENSURE THAT YOU DO READ THIS CAREFULLY (SEE ABOVE)
CUSTOM MADE CLOTHING
Please NOTE that Custom made Clothing CANNOT be returned or exchanged and is EXEMPT from our standard returns policy.
FAULTY RETURNS
In the unlikely event where an item is deemed faulty you must notify us by email info@longhillclothing.com explaining the problem with the item, and return the item to the returns address within 7 days. Faulty returns must be sent back for inspection before a refund will be issued. Refunds will ONLY be given for damaged goods where no replacement product can be supplied.
Please note the item must NOT be worn, labels removed or washed. NO REFUND OR EXCHANGE WILL BE GIVEN IF ITEM IS WORN, LABELS REMOVED OR WASHED.
CANCELLATIONS
Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from Longhill Clothing and a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by email to info@longhillclothing.com
Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
CONTACT US
Please use email address info@longhillclothing.com to communicate with us regarding all returns, exchange and refund issues.
When the refund has been completed you will receive an email to confirm the goods have been returned and the value of the refund. The email will be sent to the email address provided at the time of purchase.
